Customer Support

Support Hours That Work for You
Our human support team is available Monday to Friday, 8:00am to 5:00pm, ready to fine-tune and optimize your AI support systems. Meanwhile, our AI agents work around the clock, ensuring seamless, uninterrupted customer service.

Email: support@aiaautomate.com
Contact Form: www.aiaautomate.com
ChatBot: Click the Chat Icon on this website.
Voicebot: +61 XXX XXX XXX
WhatsApp: XXXXXXXXXXX


CUSTOMER SUPPORT TERMS AND CONDITIONS

Last Updated: 14 January 2025

- INTRODUCTION

1.1 These Customer Support Terms and Conditions ("Terms") govern the provision of customer support services by AIA Automation, located in Brisbane, Queensland, Australia.

- SERVICE SCOPE

2.1 AIA Automation provides customer support for the following services:
- AI Consultations
- AI Data Analytics
- AI Education and Training
- AI Chatbots
- AI Process Automation
- AI Voice Bots

- SUPPORT CHANNELS

3.1 Customer support is available through:
- Email: support@aiaautomate.com 
- Contact Form: www.aiaautomate.com
- Business Hours: Monday to Friday, 8:00 AM - 5:00 PM AEST
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- ChatBot: Click the Chat Icon on this website.
- Voicebot: +61 XXX XXX XXX
- WhatsApp: XXXXXXXXXXX
- Business Hours: 24 / 7

- RESPONSE TIMES

4.1 Initial Response Commitments:
- Email Inquiries: Within 24 business hours
- Website Inquiries: Within 24 business hours
- Critical Technical Issues: Within 4 business hours

- SUPPORT LIMITATIONS

5.1 Support does not include:
- Hardware repairs
- Third-party software troubleshooting
- On-site technical support without prior arrangement
- Services outside the agreed contract scope

- CUSTOMER OBLIGATIONS

6.1 Customers must:
- Provide accurate contact information
- Maintain system prerequisites
- Cooperate during troubleshooting
- Report issues promptly and comprehensively

- PRICING AND BILLING

7.1 Support services are:
- Included with active service contracts
- Charged at agreed hourly rates for additional support
- Invoiced monthly with detailed breakdown

- DATA PRIVACY

8.1 We comply with:
- Australian Privacy Principles
- General Data Protection Guidelines
- Strict confidentiality standards

- LIABILITY

9.1 AIA Automation's liability is limited to:
- Service rectification
- Refund of service fees
- Maximum of $5,000 per incident

- DISPUTE RESOLUTION

10.1 Disputes will be resolved through:
- Internal review process
- Mediation
- Australian Consumer Law frameworks

- MODIFICATIONS

11.1 These terms may be updated periodically with 30 days' notice.

- CONTACT INFORMATION

AIA Automation
Support Email: support@aiaautomate.com 
Website: www.aiaautomate.com

By accessing our services, customers acknowledge and accept these Terms and Conditions.